Customer loyalty and employee identification

In the new customer hall, centrally located points of contact serve as initial contact points for customers. The info points are designed in the respective main colors of DEW21 and made from urban material structures such as expanded metal and corrugated iron to make the diversity of the city tangible. As a basis for initial contact between employees and customers, the wooden worktop underlines the corporate values of warmth and commitment on equal terms.

In the new customer hall, centrally located points of contact serve as initial contact points for customers. The info points are designed in the respective main colors of DEW21 and made from urban material structures such as expanded metal and corrugated iron to make the diversity of the city tangible. As a basis for initial contact between employees and customers, the wooden worktop underlines the corporate values of warmth and commitment on equal terms.

With double visibility — both from the customer hall and from the shop window — three wooden boxes offer exhibition space for innovative products, services or offers. Depending on use, these “mini kiosks” can be played flexibly digitally and/or analogously. Here, the company's services and offerings become tangible at first glance and invite visitors to discover. As experts on everything related to energy and water, DEW21 will be showing the latest concepts for urban emobility, smart homes or even collaborations, such as with BVB. Opposite on the other hand, the topic of water is brought to life by a freely usable drinking water station as a free service for all customers.

With double visibility — both from the customer hall and from the shop window — three wooden boxes offer exhibition space for innovative products, services or offers. Depending on use, these “mini kiosks” can be played flexibly digitally and/or analogously. Here, the company's services and offerings become tangible at first glance and invite visitors to discover. As experts on everything related to energy and water, DEW21 will be showing the latest concepts for urban emobility, smart homes or even collaborations, such as with BVB. Opposite on the other hand, the topic of water is brought to life by a freely usable drinking water station as a free service for all customers.

In addition to the customer hall, the new Café TwentyOne serves as a restaurant for customers and employees. At the same time, many areas can be transformed into event rooms with simple steps by replacing, moving or adding flexible furniture. Digital presentation spaces are available everywhere and flexible walls can be opened or closed. Here, too, the focus is on the diversity of the city: The urban structures are transferred into space through tiles in various formats and industrial steel structures. At the same time, differently colored seating furniture in the CI colors set typical DEW21 accents. As in all areas, the use of wood provides warmth and creates a conscious contrast with the technical elements.

In addition to the customer hall, the new Café TwentyOne serves as a restaurant for customers and employees. At the same time, many areas can be transformed into event rooms with simple steps by replacing, moving or adding flexible furniture. Digital presentation spaces are available everywhere and flexible walls can be opened or closed. Here, too, the focus is on the diversity of the city: The urban structures are transferred into space through tiles in various formats and industrial steel structures. At the same time, differently colored seating furniture in the CI colors set typical DEW21 accents. As in all areas, the use of wood provides warmth and creates a conscious contrast with the technical elements.

Due to special requirements due to the existing building, fire protection, bridging different height levels, complex building technology, but also work and catering processes, the functional elements such as elevators and technology have deliberately become an integral part of the design concept and have remained visible. They complement the impression of the diverse urban landscape and underline the energy supplier's industrial, technical approach.

With its various meeting zones for customers and employees, the new DEW21 city home combines the diversity and diversity of people and the city with the innovative range of services offered by the energy supplier — in Dortmund for Dortmund.

Due to special requirements due to the existing building, fire protection, bridging different height levels, complex building technology, but also work and catering processes, the functional elements such as elevators and technology have deliberately become an integral part of the design concept and have remained visible. They complement the impression of the diverse urban landscape and underline the energy supplier's industrial, technical approach.

With its various meeting zones for customers and employees, the new DEW21 city home combines the diversity and diversity of people and the city with the innovative range of services offered by the energy supplier — in Dortmund for Dortmund.