Projekt
Reimagining customer experience
Headquarters Kreissparkasse Schlüchtern
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Advice in a regional context
Projekt
Reimagining customer experience
Headquarters Kreissparkasse Schlüchtern
Advice in a regional context
Kategorie
banking planning
Leistungen
Team
Nadine Bauer
Nadine Bauer
↗
Moritz Stein
Moritz Stein
↗
Kathrin Manert
Kathrin Manert
↗
Eva Boss
Eva Boss
↗
Heiner Kolde
Heiner Kolde
↗
Holger Nothnagel
Holger Nothnagel
↗
Größe
approx. 2,120 sqm
Ort
Obertorstrasse 45
36381 Schlüchtern
Status
Completion February 2023
Auszeichnungen
Headquarters Kreissparkasse Schlüchtern
A meeting place between customers and consultants — that is what the concept of the new headquarters of Kreissparkasse Schlüchtern stands for. The combination of easy orientation through clear zoning and an appealing feel-good atmosphere makes the new building an attractive meeting place for discussions on equal terms. Thanks to these added values, bkp won a competition in 2019 with its design.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
Open, inviting and at the same time clearly structured, the customer hall at the new Kreissparkasse headquarters in Schlüchtern provides easy orientation. Thanks to clear space-creating gestures, which are implemented in a visually appealing way through the choice of colors and materials, customers find their way around immediately. The open design of the various zones invites you to discover from the outside through the shop window. The various areas are not only clearly separated functionally, but also allow solidity and regionality to be visually experienced as classic savings bank assets.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
The reception desk with the landmark — the three church towers of Schlüchtern — as a large wall motif is clearly visible. Right next to it, the brief consultation, including a small waiting area, is completely green and invites you to start the conversation with coffee and beverage kitchens. This location is deliberately integrated into the customer hall in a somewhat secluded way so that waiting people feel unobserved for maximum discretion. The self-service area, on the other hand, is clearly visible from the reception, as is the flexible exhibition and event area opposite. The differently designed meeting places thus offer favorite places for everyone and invite people to exchange ideas.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
Customers and consultants go to an affiliated, separate consulting area for discreet discussions. Here, regional topics are told on large, laminated wooden walls. In combination with coloured ceilings and modern-looking system partitions in black, the regional context is implemented in the room in a contemporary way. The combination of digital technology and functional equipment makes it possible to adapt consultations individually and quickly to the needs of customers — for a maximum successful customer experience.
93
Workplaces on 4 floors
10
consultation rooms
60
sqm
communicative network areas
120
sqm
flexible event and training spaces
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
In addition to the customer-focused ground floor, the workplaces of employees are located on the upper floors. Sparkasse Schlüchtern goes with its Multi-space concept new paths and lays the foundation for agile and future-oriented work. Together with employees, a joint strategy was developed in advance in various workshops. These prepared employees for the new working environments and addressed their concerns and needs, so that employees can be identified and retained through the new working environments. In part, the result includes open and transparent workplaces, which are arranged in teams. At the same time, informal and formal meeting rooms, retreat areas and the coffee point offer a good counterweight and allow employees to visit the appropriate location that suits their working methods. Here, too, a clear zoning was used to clearly separate collaborative work opportunities, concentration areas and oases of peace. This principle of “activity-based working” ensures that employees move through the rooms depending on the work situation, which increases motivation, ability to concentrate and well-being. To ensure that the joint new working culture works optimally, we supported Kreissparkasse Schlüchtern with further workshop formats in which behavioural and manners were developed for good cooperation. These serve as support and assistance for employees in New Work
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
On the first floor, a large lounge area invites you to exchange ideas and relax. The equipment and design provide space for retreat and discussions that promote cooperation. The large event area, also on the first floor, can be flexibly furnished and adjusted in size in order to be able to react to different circumstances and events in a sustainable manner. The high level of flexibility therefore not only provides adequate space for internal events, but can also be used for external events.
Credits
© Ralph Richter
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